Your privacy is of the utmost importance to us. It is your right to know the terms and conditions surrounding the use of your personal information on our website.
When you place an order, we will ask for your name, email address, phone number and billing/shipping address. This information is only for the billing and shipping process.
We require the correct billing address to be entered in the "billing address" field on the checkout page. This is for address verification purposes only. We cannot process a transaction that does match the credit card holder's address.
An order confirmation will be automatically emailed to you once the order is complete. We do not email any other materials not regarding your order.
If you do not see the order confirmation email, please check your bulk/spam bin as sometimes the email may be filtered by email providers.
We never phone you, we will return your call only if you call us and leave a message specifically requesting us to call you back.
If we need to contact you, we will contact you via email. To assure proper communication, please be sure that the email address you supply is correct in the case that we need to contact you regarding your order.
Your personal information is never sold, rented or released to any third party that is not involved in the transaction and delivery process. We do NOT send flyers, promotional offers or newsletters to your mailing address or to your e-mail address. Your credit card is billed by "Pay Pal" or some other payment processing company as selected by you for your privacy.
When you place an order online, your personal information and credit card information are encrypted using high-grade up to 256-bit SSL encryption before being sent over the internet.
We constantly upgrading our online checkout process to be as secure as possible by implementing the most up-to-date methods as required for merchants by the credit card companies - we have even exceeded their minimum security requirements to protect your information better. Your credit card is processed immediately, we do not store credit card numbers.
When shopping with us, submitting your information over the internet is as secure as possible, so have peace of mind knowing that we, here at masalatoys.com, take the protection of your privacy, personal information and your identity extremely seriously.
We use plain brown boxes with no reference to the contents, it is discreet for your privacy. Only a return address and the shipping address is on the shipping label, there is no company name listed. The packing list is located inside the box with a list of the products that are in the order. Our shipping method is very discreet, not even the delivery person will know what is inside the box.